Importantly, (i) where we use the term “client” we are referring to the entity in contract with us to use the JADEE services; (ii) where we use the term “you” we are referring to visitors to our website www.jadee.com or any sub-pages (*.jadee.com) or clients using the JADEE services; (iii) where we use the term “end-user” we are referring to individual users of a client, and; where we use the term “contact” we are referring to a person contacted through your use of the JADEE services, someone that you may contact in the future using the JADEE services, or any individual whose information you provide to us in your use of the JADEE service.

We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

The personal information we collect and use

Information you provide voluntarily

In the course of signing up for and using the JADEE services, consulting with our support teams, sending us an email, connecting another account with the JADEE services (e.g. using one of our connectors), or communicating with us in any way, you are voluntarily giving us information that we collect. That information may include either your or your end-users’ name, email address, IP address, phone number, postal address, in addition to other details that may include gender, location, occupation or other information of a demographic nature. In supplying this information, you consent to this information being collected, used, disclosed, transferred to JADEE affiliates and stored by us, as described in our Terms and this Privacy Policy.

Information we automatically collect

When you browse one of our websites, use the JADEE platform or interact with an email that we send to you, we may collect information about your web browsing and use of the site or platform. This may include details of your operating system, location, IP address, browser ID, browsing activity, and other information about how you interacted with JADEE’s services. We may collect this information as a part of log files as well as through the use of cookies or other tracking technologies. We use this information to help improve the website or monitor the performance of our campaigns.

Both JADEE and our third party partners may use assorted technologies to collect and store information when you use the JADEE platform or visit our website or interact with an email from us. This may include using cookies and similar tracking technologies (e.g. pixels and web beacons) to analyse behaviour, track movements around the website, provide targeted advertisements, and gather demographic information. We may partner with third parties to display advertising on our website or to manage and supply our advertising on other sites. These partners may use cookies or other tracking methods in order to provide you content or advertisements based upon your browsing activities and interests. You are able to control the use of cookies at an individual browser level. Please refer to our Cookie Policy for more information.

Information through JADEE

We also obtain personal information from your use of the JADEE platform. When you upload contact data in the JADEE platform, we may have access to the data and content of your messages. We receive information about how you use the JADEE platform and store it in log files or other types of files associated to your account and link it to other information we hold about you. This information might include the date and date of any activity, the browser and IP address as well as actions your end-users have taken within the JADEE platform. This information helps us to improve the JADEE platform for you for all users of the platform.

Information from elsewhere

JADEE may obtain information about you or end-users from third parties, such as public databases, social media platforms, third party data providers and our marketing partners. Examples of the information we may receive from other sources include device information (e.g. IP address and browser), location, behavioral data and demographic information. We may use this information, alone or in combination with other information described above, to develop or provide more relevant platform features or services (e.g. social media data of end-users allowing you to send more relevant content) or provide more relevant marketing and content to you.

Public information and third-party sites

JADEE websites include social media features (either hosted by a third party or hosted directly on our website), which may collect information about your IP address and which page you are visiting. The feature may set a cookie to make sure the feature functions properly. We also maintain presences on social media platforms including Facebook, Twitter, Instagram and others. Your interactions with these platforms are governed by the privacy policies of the companies that provide them. Anything you submit to jadee via a social media platform is done so at your own risk without any expectation of privacy.

Further, any comments or information you supply on any blog that jadee operates can be read, used or collected by anyone. If your information appears in our blog pages and you want it removed, contact our support team: support@jadee.com.

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. We accept no responsibility or liability for such other websites. You should exercise caution when entering personal information online and look at the privacy statement applicable to the website in question.

How long your personal information will be kept

In providing services to you, we will hold personal information for as long as are providing you the services for or in order to comply with our legal obligations, enforce the terms of our contracts, resolve disputes or prevent abuse. Otherwise, we only hold personal information for as long as is necessary.

Reasons we can collect and use your personal information

In relation to clients, the lawful basis for which we rely on to collect and process your data is typically performance of our contractual obligations.
If you are not a JADEE client, we rely on legitimate interest as the lawful basis on which we collect and use your personal data in relation to contacting you further in certain situations. Our legitimate interests are usually to provide individuals representing a business with details of our products or services through direct marketing. If you are an individual, the basis on which we collect and use your personal data to contact you is often consent.

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

This privacy notice was published on June 15th 2022. We may change this privacy notice from time to time, when we do we will inform you via email.